Refund Policy

RETURNS & EXCHANGES

These are subject to the Terms of Use and Return Policy. For products that are eligible, please refer to the below instructions to initiate a return.

1. You shall examine the goods immediately upon collection/delivery for any deficiencies and/or damages. Claims (if any) must be lodged to our customer service hotline at +60143338682 or emailed to hello@superecipe.com at the time of collection/ delivery; otherwise, we shall have the discretion to refuse your claim.

2. Exchange of product(s) can be arranged for the following reasons:

2.1 If the product is expired/damaged upon collection at the store / at the time of delivery.

2.2 If the product is expired/damaged inside the packaging after collection/ delivery, you may contact customer service within 7 days from the date of purchase.

2.3 If the product ordered is different from the item collected at the store/ delivered.

We will inspect the returned product(s) upon return by you. If one or more of the conditions in paragraph 3 above is fulfilled, you are entitled to an exchange of the product with similar value, provided the product is available in our stock. If the product is still in good condition is not refundable.